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HP LaserJet Printers – A Supplies Error Code or Message Displays on the Printer Control Panel
Error code or message | Description | Recommended action |
99.101F Cartridge missing | A cartridge is missing or is not installed properly. | Correctly install the cartridge(s) into the printer. If the error persists, remove and reinstall all the cartridges. |
99.106B Used cartridges installed | Used cartridge(s) have been installed. The cartridges are most likely refilled cartridges. | Replace any non-HP or refilled cartridges with genuine HP cartridges. |
99.1088 NOT HP Genuine cartridge | You are not using a genuine HP cartridge. | Replace any non-HP or refilled cartridges with genuine HP cartridges. |
99.108c/10.400X Genuine HP cartridge | You are using a genuine HP cartridge. | This is informational only, and no action needs to be taken. |
10.0004 Supply error or 10.1004 Supply memory error | There is a communication failure with the imaging drum. | Turn the printer off and then on. If the error persists, replace the imaging drum. If the error still persists, contact HP. |
10.000X Supply memory error or 10.100X Supply memory error | There is a communication failure with one of the cartridges. The “X” indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow. | Turn the printer off and then on. Remove and reinstall the cartridge(s). If the error persists, replace the cartridge(s). If the error still persists, contact HP. |
10.310X | A non-HP cartridge is installed. The “X” indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow. | Replace any non-HP or refilled cartridges with genuine HP cartridges. |
10.330X | A used (X) cartridge is installed. The “X” indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow. | Replace any non-HP or refilled cartridges with genuine HP cartridges. |
10.700X | The cartridge life status has passed the “Very Low” stage. The “X” indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow. | The warranty for the cartridge has ended. Replace the cartridge. |
10.7100 | One of the color cartridges is empty. | Replace the depleted color cartridge. |
10.8100 | The black cartridge is empty. | Replace the depleted black cartridge. |
Cartridge is low | The cartridge is nearing the estimated end of its useful life. | You can continue to print, but consider having a replacement cartridge available. |
Cartridge is Very Low | The cartridge is at the estimated end of its useful life. | To avoid print quality interruptions, HP recommends replacing the cartridge at this point, but you can continue printing until you notice a decrease in print quality. Actual cartridge life can vary. |
Cartridge missing | A cartridge is not installed or is installed incorrectly. | Replace any missing cartridges, and make sure that the cartridges are installed correctly. Remove and reinstall all of the cartridges, if necessary. |
Non-HP Chip Detected | The indicated cartridges have been blocked by the printer firmware because they contain a non-HP chip. This printer is intended to work only with new or reused cartridges that have a new or reused HP chip. Replace the indicated cartridges to continue printing. For more information, go to www.hp.com/learn/ds. | |
Non-HP Chip | The indicated cartridges are blocked because they contain a non-HP chip. Replace to continue printing. More information at www.hp.com/learn/ds. | |
Used cartridges installed | Used cartridges have been installed. The cartridges are most likely refilled cartridges. | Replace any non-HP or refilled cartridges with genuine HP cartridges. |
Used <color> cartridge is installed | A used color cartridge has been installed. The cartridge is most likely refilled cartridges. | Replace any non-HP or refilled cartridges with genuine HP cartridges. |
UI | Used cartridges have been installed. The cartridges are most likely refilled cartridges. | Replace any non-HP or refilled cartridges with genuine HP cartridges. |