If one of the following error messages displays on the printer control panel, it indicates that there is an issue with the scanner control board:
- 30.01.41 Scanner error
- 30.03.45 Scanner error. To continue turn off then on
HP LaserJet MFP M631-M637, E62555-E62575, E62655-E62675 – 13.B2.A2, 13.A3, 13.A4, 13.A5 jam error in trays 2, 3, 4, or 5
13.B2.A2, 13.A3, 13.A4, 13.A5 jam error in trays 2, 3, 4, or 5
The following information describes how to clear a paper jam in Trays 2, 3, 4, or 5. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam.
- 13.B2.A2 Jam in Tray 2
- 13.A3.XX Jam in Tray 3
- 13.A4.XX Jam in Tray 4
- 13.A5.XX Jam in Tray 5