Error code | Recommendation |
01.0, 01.1, 01.2 | Restart the printer. |
06:03 | Restart the printer. |
08:04 | Restart the printer. If the problem persists, update the printer’s firmware. See Update the firmwareUpdate the firmware. |
08:08 | Retry the operation that you were attempting. If it fails again, restart the printer. If the problem persists, update the printer’s firmware. See Update the firmwareUpdate the firmware. |
21, 21.1, 21:03, 21.1:03, 21:13, 21.2:13, 22.0, 22.1, 22.2, 22.3, 22.x:03, 24 | Restart the printer. |
26:01, 26.x:01 | Bad contact detected in an ink cartridge (if present, x refers to the cartridge in slot x). Remove and reinsert the cartridge. If necessary, insert a new cartridge. |
26:14 | Update your printer’s firmware. See Update the firmwareUpdate the firmware. |
27:01, 27.x:01 | Too many printhead nozzles are not working (if present, x refers to the printhead in slot x). Remove and reinsert the printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. See The front-panel display recommends reseating or replacing a printheadThe front-panel display recommends reseating or replacing a printhead. |
27:03 | Printhead error. Restart the printer. |
27:14 | Update your printer’s firmware. See Update the firmwareUpdate the firmware. |
31:03, 41:03, 42:03, 45.1:03, 45.2:03, 47:03, 56:03 | Restart the printer. |
61:01 | The file format is wrong and the printer cannot process the job. You may have sent a PostScript, PDF, TIFF or JPEG job to a non-PostScript printer. If the job is password-protected, try sending it without password protection. Otherwise, update your printer’s firmware and try again. See Update the firmwareUpdate the firmware. |
61:04.1, 61:04.2 | Update your printer’s firmware. See Update the firmwareUpdate the firmware. |
61:08.1 | Resend the job without password protection. |
62, 62:04, 63 | Update your printer’s firmware. See Update the firmwareUpdate the firmware. |
63:01 | The printer has failed to get an IP address. Connect to another network or change the IPv4 configuration. |
63:04, 64 | Update your printer’s firmware. See Update the firmwareUpdate the firmware. |
64.1:01 | The external hard disk has been removed while it was in use. Please reconnect it and restart the printer. |
64:04, 65, 65:04 | Update your printer’s firmware. See Update the firmwareUpdate the firmware. |
66:08 | The job cannot be printed on the paper type that is loaded. |
67, 67:04 | Update your printer’s firmware. See Update the firmwareUpdate the firmware. |
68:03 | Restart the printer. |
71.04 | Out of memory. To avoid this, in the HP-GL/2 and HP RTL driver select the Advanced tab and then Send job as a bitmap. |
71:03 | Restart the printer. |
71:04 | Update your printer’s firmware. See Update the firmwareUpdate the firmware. |
74:04, 74.1:04 | The firmware upgrade has failed. Press OK and try again. See Update the firmwareUpdate the firmware. |
74.1 | Try the firmware update again. Do not try to use your computer while the update is in progress. |
74.8:04 | The firmware upgrade has failed. Your firmware file may be incorrect; try to download it again. See Update the firmwareUpdate the firmware. |
76:03 | Restart the printer. |
77:04, 78.1:04 | Update your printer’s firmware. See Update the firmwareUpdate the firmware. |
78:08 | Borderless printing not possible; setting ignored.. |
79:03 | Restart the printer. |
79:04, 79.1:04 | Update your printer’s firmware. See Update the firmwareUpdate the firmware. |
81:01 | Please follow the instructions on the front panel. You may be asked to run a test procedure and write down a numeric code before contacting HP Support. See Contact HP SupportContact HP Support. |
81:03, 84:03 | Restart the printer. |
86:01 | Please follow the instructions on the front panel. You may be asked to run a test procedure and write down a numeric code before contacting HP Support. See Contact HP SupportContact HP Support. |
94, 94.1, 94:08 | Restart color calibration. See Color calibrationColor calibration. |
94:02 | Color calibration failed. Check that the paper type that is loaded corresponds to the paper type that you have selected. |
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